Economics Project Abstract
BLOOMBERG, L.P. - FIELD OPERATIONS
Presenters:
Keiko Miceli, Illinois Mathematics and Science Academy, 1500 W. Sullivan Road, Aurora, IL 60506; keiko@imsa.edu
Jeary Beals, II, St. Ignatius College Prep, 1076 W. Roosevelt Rd, Chicago, IL 60608; 773-769-3549; jbeals@imsa.edu
Mentor:
Jonathan Felger, Bloomberg, L.P., New York, NY 10022
Abstract:
Information technology and support is vitally important to the financial services industry. Information flow is mission-critical to any firm; efficiency and dependability are required to ensure the needs of consumers are met. The role of information technology grows increasingly important with today’s market volatility. One of the keys to the success of Bloomberg is the ability to adapt and more importantly respond to growing demands for technology support. In our study, we examined the various aspects of Bloomberg Field Operations, workload, coverage zones and productivity in the area of technology support. As a result of our research, we provided insight into the daily assignments of the Bloomberg Field Operations employees and vendors. The information is compiled from raw data, which is then synthesized into a weekly executive report. This report is distributed worldwide to help regional managers better determine the efficiency of field operations as compared to historical data. The value and importance of historical data is that it shows trending and seasonal anomalies. In conclusion, the information from this report is used as a determining factor in the number and geographic locations of Bloomberg vendors and employees.