Information Technology Services

IT Helpdesk

The IT Helpdesk deals with desktop computing hardware and software installation and support. The Helpdesk Team is also responsible for providing staff training on both computer-based and web-based software programs.

Contact Helpdesk

Send e-mail to
Call or Walk-In to the ITS HelpDesk
Phone Number: 630-907-5995 or 5995 on campus (HelpDesk line)
After Hours, please leave a voicemail message
Hours: Monday through Friday, 7:30am – 4:30pm Central Time
Summer Hours (June 1 to first day of registration): 8:00am – 4:30pm Central Time
Location: B-205, 2nd Floor above TV Pit

Phone Help

For issues regarding IMSA phones, please contact
To move your phone from office to office, please contact

Student Computing Support (SCS) Helpdesk

Self-Service Webpage: Student Computing Resources

For assistance send email to

IT Engineering

The IT Engineering group works primarily behind the scenes to provide a myriad of services to the community, including the creation and operation of core IT services for the IMSA community (email, web, file storage, printing, databases, directory services, etc.); creation and operation of secure, reliable and robust systems; installation and maintenance of IT infrastructure (servers, storage, network, etc.); design and maintenance of software tools; installation and operation of systems providing data to the IMSA community; and creation and maintenance of IT policies, standards and guidelines.

Standards and Guidelines

Please note: Some of the items in this section (marked with *) require a login on the IMSA Computing System to view.