Q. My student lives outside of Illinois, can they attend your program?
A. Absolutely! If you can provide the proper transportation and authorize other family members to drop off and pick up your student, we would love to learn with you.
Q. What is the refund policy?
A. Please choose your programs carefully. For residential programs, full refunds (less a $30 processing fee) will be given for requests received by March 31, 2018. After this date through April 30, 2018, a partial refund (50%) will be provided for residential programs. No refund requests for residential programs received after April 30, 2018 will be honored. For day programs, full refunds (less a $30 processing fee) will be provided for requests received through April 30. After this date through May 31, 2018, a partial refund (50%) will be provided. No refund requests for day programs received after May 31 will be honored. ALL requests for refunds must be made in writing. You can direct requests by email to firstname.lastname@example.org. Please include the program name and date, your child’s name, and your name. Phone call requests for refunds will not be accepted.
Q. My student is going to be picked up by someone else, how do I authorize that?
A. Please authorize the other driver on the Emergency Contact and Health Information form during online registration. It’s also helpful to speak to your child's group leader so they are aware that a different person may be picking up your child.
Q. My student has a friend or relative registered in the program, can you arrange for them to be in the same section?
A. IMSA will do its best to honor a request to pair TWO students together in the same group. The reciprocal request must be made by both parties. No more than one mutual request will be honored (i.e. we cannot group three students together). Information on how to request this can be found in the confirmation email you will receive after registration.
A. Limited financial-need-based scholarships are available for students. Scholarships are based on financial need and not academic performance. Therefore, we determine eligibility based on students who qualify for, or participate in, a free or reduced lunch program, or on the family total reported income on the most recent tax return. You can apply for a scholarship by selecting the scholarship button for your desired program. All required scholarship forms must be uploaded to your online application for you to be considered for a scholarship.
Q. My student has allergies or food concerns. How is that addressed?
A. Our professional food service (for Aurora programs only) offers a variety of foods, including vegetarian options. Please let us know about your child’s allergies during the registration process and we will share that information with the nurse’s office. You also have the option to send your child with a lunch if you wish. If your child uses an EpiPen, he or she must carry it with them during the day.
A. Tell us about your concerns on the Emergency Contact and Health Information Form that is completed during the registration process. We cannot allow students with acute contagious conditions to attend our programs, but students with conditions such as asthma or ADHD can attend enjoy our programs. Students with Epi-pens and inhalers are required to carry their own medication. Our nurse is on duty from 7:30 a.m. - 12:00 p.m. and other personnel are trained in first aid for remaining hours.
Q. How should I handle medication?
Q. What sort of items should my student bring to the program each day?
A. For day programs---nothing: all materials and equipment are all provided. Metro East participants will need to provide their own lunch. You will receive a pre-program email with more specifics. Students change rooms frequently and it is easy to lose things or leave them behind. For residential programs, the list of what to bring and what NOT to bring can be viewed or downloaded from the forms page via your registration account.
Q. What should I expect on the first day of the program?
A. You will receive a more detailed letter with additional information before the start of the program, but for day programs be prepared to check in with program personnel and meet your students’ group leader on the first morning. Residential students and their families will receive detailed information about drop-off and pick up.
Q. I’d like to carpool with someone; can I have information on other participants in my area?
A. We cannot give out personal information about other participants. In the past, parents have introduced themselves to others to connect and form carpools.