Application Troubleshooting FAQ’s

I started an application last year but it won’t let me log in this year?

Please use the students’ email addresses for the application email and username. The username will always be entered as “user@webhost.com”. Any password resets, email communication from IMSA, and reminder emails will all use this same email address. You can click “Already have an account?” white button at the bottom of the application portal to log in this year. Password resets can be requested from that page as well.

I got an error message saying my request cannot be completed and an administrator has been contacted-

This error message can occur for a few different reasons:

  • You signed up for an event- An admissions counselor can enable your account for you if an email did not get sent from the password reset request button
  • You have created an application in the past with a different email address- Please try the other email address and request a password reset first.

You should clear out any saved cookies/cached data from your browser on any device you have used our systems in before. Your browser is holding onto information that flags the security system in the application. You can also use an incognito or private browser to help with browser issues. Please note that in this case, “an Administrator has been contacted” means that an error message has gone to our site moderator and not the admissions staff. If you need assistance, you will need to reach out to admissions staff directly.

I received a confirmation email with a username different than my email?

If you accidentally started your application as a guest user, this can sometimes happen. That long “myname@force13215468865.com” can be changed to your email by the Admissions team to activate your account. You will need an activated account to access your application, the decision status, and submit any registration forms.

I forgot my password but the “Reset Password” isn’t sending anything to my email address?

Double-check that you entered in your username as your full email address and check any spam folders. If you still don’t receive anything within 10 minutes, reach out to the Admissions team. Typically this can happen if you have created multiple accounts within the system or if you created a guest account (see above).

I got an error message saying my username or password was incorrect-

This can happen if you have used multiple tabs, devices, or have reset your password without closing the window and clearing out cookies/cached data after. Be sure to enter your full email address as the username.

I started an application earlier, but want to go back to it/I started an application but now it is empty-

You should be able to click back into your same application and pick up where you left off at any time. This issue can happen if:

  • You resubmitted Section 1 of the application
  • Had multiple tabs open to the application when you began
  • You have multiple accounts in our system

If you go to the Application home screen, select the first box to “Start an Application”. If your application isn’t displaying properly or if it shows two applications in the “Application Status” section, please call the admissions team to clear out the one that was started in error before moving forward.

How do I submit grades, teacher recommendations, or evaluations?

When you get to section 10 of the application, it will ask you for contact information for math, english, science, and your school counselor/ the administrator who has access to your transcripts. You should send these requests to your current year teacher if possible. You have the option to send it to one other Optional Evaluator who can be a coach, past teacher, club leader, or an adult who has a similar role in your life. When you save section 10, an email will be sent on your behalf for them to complete the necessary evaluation forms for your application. To ensure equity among our applicants, traditional recommendation letters, MAP scores, PSAT scores, or other similar submissions cannot be submitted and are not considered in your application. By sending these requests, you waive your right to review any evaluations submitted on your behalf to ensure confidentiality.

*for PROMISE applications, the process is similar, but you only need to send evaluation requests to a math OR science teacher and your school counselor for grades. This is located in section 8 of your PROMISE application portal.

How can I see if a teacher has submitted the evaluation, resend evaluations, and check SAT submissions?

From the home screen, you can click on “Application Status” to see which teachers have submitted evaluations if your SAT scores have been received, or to resend evaluations. This is also where admissions decisions will be posted.

I need to submit transcripts from two different schools-

Please enter your current school counselor/assistant principal (or whoever has access to your transcripts) to the counselor section of the Evaluation Request page. If they do not have access to prior year transcripts, please contact that school directly and ask them to send your transcripts to applications@imsa.edu. Once received, admissions staff will add them to your application.

My teacher/counselor says they have not received the evaluation email-

Please check the email addresses are correct in your application. Once you save section 10, the request will be sent within minutes. Have them check their spam folders as some school firewalls block our email. New firewall protections due to Covid are being used by some schools that alter the contents of our email links. In this case, they should copy and paste the link into their browser instead of clicking the link directly.  If they still haven’t received it or experience issues, an admissions counselor can send it directly.

When should I click the “SUBMIT” button on my application?

You should complete all sections of your application as soon as possible. You can click the submit button once all sections are saved and you are sure everything is accurate. Your application is not considered eligible unless it has been submitted. Your teacher evaluations/grades do NOT need to be received for you to submit your application. Teacher evaluations should be submitted as soon as possible, but no later than two weeks after the application deadline.

To Contact and Admissions Team member:
Call (630) 907-5028,   M-F 8:00 AM -4:30 PM:
Please leave a voicemail to receive a call-back.
Email: admissions@imsa.edu